Case Study · Telecom
MTN
Winning NPS with AI-Enabled Engagement
Result+18
NPS points in 12 months
ClientMTN
Telecom
Film9:47
Documentary runtime
The Challenge
What the brand needed to change.
MTN needed to move from broadcast-style subscriber communications to personalised, behaviour-triggered messaging that actually improved customer experience scores.
The Rancard Approach
One connected engagement system.
Rancard's AI routed every message through the channel each subscriber was most likely to engage with, at the time they were most likely to read it. Unify managed delivery. Rendezvous powered the audience intelligence.
Build your next result with Rancard.
Talk to the team about the customer challenge you need to solve.